It’s remarkable, no matter how large or small your blog is, if you write about a larger online company it’s quite likely that a representative from the company will respond to what you are saying in comments on your post.
This has happened 3 or 4 times on our little blog already (several times when were were first starting and had next to no readership, even). It’s interesting how Web 2.0 companies and online businesses have a fascination with blogsphere PR. In some cases it can be good, like when Matt Mickiewicz let us know our concerns were being taken care of in the Sitepoint complaint post. In the mediocre category, is when Dan Theis basically argued with Jay after he posted a less than favorable review on the services we received (not that we didn’t learn anything from Dan, but read the post and surmise your own conclusions; I stopped posting on the thread after my first reply because I tend to get a little hot around the collar on these issues and I’ve learned that it’s wise to just keep your pie hole shut sometimes).
The latest instance of a company posting on our blog was Eric from MyBlogLog assuring us that our issue with adding Jay as the co-author would be resolved. Jay may have not filled me in on everything, but I’m reasonably sure it’s been several days or more since he sent an email as requested, and as of yet has received no response. Maybe he has received something and hasn’t told me yet, and if so I’m sure he’ll comment on this thread to let everyone know… I know MyBlogLog is a free service, but it should be a relatively simple thing for them to add Jay’s account as a co-author since their invite purpose is not working and we’ve proven who we are.
I guess the point is, keeping an eye on what people are saying about you is good. Interacting with them is even better, but if you’re going to make a promise, then you’d better be on top of it, or you’ll just make yourself look worse.
Good Profits.
April 16th, 2007 at 9:07 am
I have to comment on this because, sometimes, it doesn’t happen here (”here” meaning in the online arena). I posted an “I’m irritated” post a few weeks ago and sent the address of the post to the company it was about.
There was no response to me personally, but, I think they were listening and called their local people in my city because less than a week later, things happened. Not what I wanted to happen, but something. Of course I will be updating it shortly, but… I just had to share that.
They may not tell you they’re listening… but they just may be. They’re just too proud to tell you. :) Bloggers will get to corporate America eventually! I know they’ve already gotten under the skin of their politicians in Kuala Lumpur, Malaysia!
April 16th, 2007 at 10:55 pm
yeah. it’s like feedback for them.
I just wish that Technorati would help me resolve my blog claiming issue soon :(
July 4th, 2007 at 3:11 pm
[…] want to talk a bit more about a phenomenon in the blogsphere I discussed a while ago. To start off, I’m going to mention a few names […]